Refund & Returns Policy

1. Overview

We check every purse for quality before it's packed and shipped. Even so, if your order arrives damaged, defective, or different from what you ordered, we'll make it right with a replacement or a refund — no hassle.

2. Damaged, defective or wrong item

If your purse arrives damaged, has a manufacturing defect, or isn't what you ordered:

• Contact us within 48 hours of delivery on WhatsApp or email.
• Share your order number, along with clear photos (and a short video, if possible) showing the issue and the product packaging.
• Once we verify the issue, we'll arrange a free replacement or a full refund, whichever you prefer.

3. Change-of-mind returns

At this time, we're only able to accept returns for items that are damaged, defective, or incorrectly sent — we don't yet offer returns for a simple change of mind (for example, if you no longer like the colour or style). We're a small, growing brand and hope to expand this in the future. If you're unsure about a product before ordering, feel free to message us on WhatsApp and we'll help you decide.

4. Non-returnable items

The following aren't eligible for return or exchange:

• Products that have been used, worn, or show signs of wear.
• Products missing their original tags or packaging.
• Items marked as "Final Sale" or purchased during a clearance sale.
• Claims raised after 48 hours of delivery.

5. How to request a return

Getting in touch is simple:

• Message us on WhatsApp at +91 96545 56874, or email contact@bellezzestyle.com.
• Include your order number, the issue, and photos/video of the product.
• We'll confirm next steps and, if a pickup is needed, arrange it or share a return address with you.

6. Refunds

Once we receive and inspect the returned item (or approve your claim), we'll notify you of the approval. Approved refunds are processed within 5–7 business days:

• For online payments (UPI, card, net banking), the refund goes back to your original payment method.
• For Cash on Delivery orders, we'll request your bank details to process the refund via bank transfer.

Depending on your bank, it may take a few additional days for the refund to reflect in your account after it's processed.

7. Exchanges

If a different size or colour of the same product is available, we're happy to arrange an exchange instead of a refund for eligible claims (see Section 2). Message us and we'll check availability.

8. Order cancellations

You can cancel your order for a full refund as long as it hasn't been shipped yet. Once your order has been dispatched, it can no longer be cancelled, but you can still request a return once it's delivered if it qualifies under Section 2. To cancel an order, message us as soon as possible with your order number.

9. Contact us

For any questions about a return, refund or exchange, reach out to us: